{"id":15,"date":"2015-02-17T18:08:55","date_gmt":"2015-02-17T18:08:55","guid":{"rendered":"https:\/\/avada.theme-fusion.com_demos\/hosting\/?page_id=15"},"modified":"2026-10-02T22:57:17","modified_gmt":"2026-10-02T22:57:17","slug":"support","status":"publish","type":"page","link":"https:\/\/silverrackhosting.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

Hosting F.A.Q<\/h2><\/div>

Search Documentation, Knowledgebase And Watch Videos To Find Answers<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>DO YOU OFFER SUPPORT?<\/span><\/a><\/h4><\/div>
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Yes, of course. Supporting our client is our No.1 priority!<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>WILL YOU INSTALL WORDPRESS?<\/span><\/a><\/h4><\/div>
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Yes, we install wordpress and provide you with your admin credentials so you can login and start adding content.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>WILL YOU BACK UP MY SITE?<\/span><\/a><\/h4><\/div>
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Our server is backed up often, so is your account. However, if you have special backup needs we can provide you with a special backup plan.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>AM I LOCKED INTO ANY CONTRACTS?<\/span><\/a><\/h4><\/div>
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We offer managed hosting, which means that we invest our time in your hosting package. This is why our plans have a yearly cycle. If you don’t like our service, you you are free to change at the end of the year.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>HOW MUCH DOES IT COST?<\/span><\/a><\/h4><\/div>
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You can find the right plan for you here<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>WILL YOU HELP WITH MIGRATION?<\/span><\/a><\/h4><\/div>
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We will help with everything, as long as it’s doable!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>DO YOU SELL DOMAINS?<\/span><\/a><\/h4><\/div>
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We don’t sell domains directly, but we work with a 3rd party to provide the right domain to our clients.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>CAN YOU HOST MY EMAILS?<\/span><\/a><\/h4><\/div>
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Our managed hosting plans do not include emails. However, if you need an email hosting solution we are more than happy to help you with that. Just get in touch!<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>WILL MY WEBSITE WORK ON MY PHONE?<\/span><\/a><\/h4><\/div>
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Our servers work properly to display your website in all media, including mobile phones. Optimization of the website for mobiles is something to be done on application level and it does not have to do with a hosting plan.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>HOW MANY VISITORS CAN I HAVE?<\/span><\/a><\/h4><\/div>
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Unlimited! If, however, an increased amount of visitors affect the speed of your website we are here, again, to help you with it.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>HOW FAST WILL MY SITE BE?<\/span><\/a><\/h4><\/div>
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All our hosting packages are set up and ready to provide you with the best speed for your website. The wordpress optimized plans are even more tuned-in for this!<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>WHAT ARE YOUR CONTACT DETAILS?<\/span><\/a><\/h4><\/div>
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Please find our contact details here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>WHAT HAPPENS IF MY WEBSITE IS DOWN?<\/span><\/a><\/h4><\/div>
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Whether its a server issue or an application issue, we will troubleshoot your website and we won’t stop until its back up again.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>DO YOU TAKE CARE OF ALL THE UPDATES?<\/span><\/a><\/h4><\/div>
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Yes, we handle all the needed updates, which will ensure the smooth running of your website.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>DO YOU OFFER VPS HOSTING?<\/span><\/a><\/h4><\/div>
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At the moment we do not offer VPS Hosting.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>DO YOU CONNECT MY EXISTING DOMAIN TO THE HOSTING SERVICE?<\/span><\/a><\/h4><\/div>
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Yes we will do this, if you provide us with the domain registrar credentials. Alternatively, we can send you the new IP to update your DNS settings.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>DO YOU PROVIDE 2-FACTOR AUTHENTICATION?<\/span><\/a><\/h4><\/div>
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Not for your cpanel login, but we can arrange for you to have 2-factor authentication for your login to your wordpress admin area.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Support Articles<\/h2><\/div>

Our Expert Team Talk WordPress Hosting<\/p>\n<\/div><\/div><\/div>