Products/Services purchased from Silver Rack may be refunded if cancelled within 15 days of the date of the transaction – no questions asked.
Note: If a refund back to the original payment method is not possible, a refund to your Silver Rack balance can be offered as an alternative.
Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
• Hosting (all plans, except the yearly paid dedicated hosting server package)
• Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
• SSL Certificates
• Daily Backups
• Silver Rack Email
• Priority Support
PRODUCTS NOT AVAILABLE FOR REFUNDS
• Redemption Fees
• Domain Name Renewals
• Privacy Protection
• Google Workspace Email
• VPS License
PRODUCTS WITH SPECIAL REFUND TERMS
New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours).
Domain Name Transfers: Refundable within four days of registration (96 hours) if the registry has not begun the transfer process.
Please note: some TLD registries DO NOT permit refunds upon cancellation.
PAYMENT METHODS WITH SPECIAL REFUND TERMS:
Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.
However, we can offer refunds to your Silver Rack Balance and/or to PayPal in case when you provide a valid PayPal account that belongs to you.
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 15 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 15-day time-frame can be applied to those payments.