15 DAY MONEY BACK GAURANTEE

Products/Services purchased from Silver Rack may be refunded if cancelled within 15 days of the date of the transaction – no questions asked.

Note: If a refund back to the original payment method is not possible, a refund to your Silver Rack balance can be offered as an alternative.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Silver Rack in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.

Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

• Hosting (all plans, except the yearly paid dedicated hosting server package)
• Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
• SSL Certificates
• Daily Backups
• CloudFlare
• Silver Rack Email
• Priority Support

PRODUCTS NOT AVAILABLE FOR REFUNDS

• Redemption Fees
• Domain Name Renewals
• Privacy Protection
• Google Workspace Email
• VPS License

PRODUCTS WITH SPECIAL REFUND TERMS

New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours).
Domain Name Transfers: Refundable within four days of registration (96 hours) if the registry has not begun the transfer process.
Please note: some TLD registries DO NOT permit refunds upon cancellation.

PAYMENT METHODS WITH SPECIAL REFUND TERMS:

Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.
However, we can offer refunds to your Silver Rack Balance and/or to PayPal in case when you provide a valid PayPal account that belongs to you.

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 15 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 15-day time-frame can be applied to those payments.